Delivery We use Registered, Insured Australia Post mail. If your order is not in stock, you will be notified by email with an expected delivery time. Standard Registered Australia Post costs $8.00 and normally takes approximately 2-3 days to most major destinations within Australia. Free gift packaging is included with every order. International Registered Delivery Flat Fee of $25.00 At present we only ship to: The United States, The United Kingdom and New Zealand. Please send us an email for a quote to ship to one of these destinations or to enquire about a destination not listed. All taxes, customs duties and any other expenses or duties to the destined country are to be paid for by the customer. Direct Gift Service We also offer a direct gift service. Upon request we can send your gift directly to your recipient saving you time and additional postage costs. We also enclose a gift card with your sentiments. Please indicate at check out if you require this service. Still can't decide? Why not give them a gift voucher? You can request we mail it out to you or your recipient or you can send them one electronically via our website. Please click on our Gift Voucher FAQ in the information section on The Locket Shop's Homepage for instructions. Returns Every effort is made to accurately describe each item to avoid disappointment and ensure a pleasant shopping experience for you, our valued customer. If for some reason you are not entirely happy with your purchase, we will exchange, repair or refund the purchase at our discretion in the same method of payment less postage costs. The item must be returned in its original condition, with proof of purchase, within 7 days of despatching the item. We guarantee that your purchase leaves our premises brand new and is checked for any defects. We do not refund on items that have been accidentally damaged or for any one of the following reasons: 1. The locket has been opened too far as this will damage the hinge. 2. It has been pressed too hard in the centre and caused it to dent. 3. The item has been exposed to perfume, deodorants, hairspray, salt water, chemicals or abrasive materials. 4. Scratches and Dents. 5. Breakages or misuse. 6. We do not refund on engraved items or special orders. Returns will only be accepted by prior approval. Please email us and we will respond to you within 24 hours. (This is the fastest and easiest way.) If you need to speak to someone directly, please leave your phone no. and we will call you back as soon as possible. E-Mail: info@thelocketshop.com or via the webpage. Phone: 07 3284 3001 |
