Terms and Conditions

All of our prices quoted are in Australian Dollars only ($AUD). Our payment page is secured by GeoTrust.  Transactions are secured by 256 bit SSL encryption.

Payment Methods Available:

* Credit Card (Online)

* Credit Card (Phone Orders)

* Direct Deposit (The Locket Shop's Bank Acct.)

* Money Order (by Mail Order)

Credit Card (Online)

For your peace of mind and convenience we use Paypal for all our online payments. You do not need to have a Paypal account. Once you have created an account with The Locket Shop, Paypal accepts your credit card payment without you having to create a separate account. All you need to do is fill in your credit card details where indicated.

Credit Card (Phone Orders)

Call us to enquire and place your order over the phone. Call 1300 LOCKET (562 538) or (07) 3204 1233.

Direct Deposit

Banking Details:

Payments can be made directly into The Locket Shop's Bank account.

BSB: 638-060
Account : 11560843

Can you please ensure you include your name or reference no when making payment. You also need to send us an email confirming your payment with your order details, your name, delivery address and contact phone number. Please include standard, registered delivery fee of $8.40 Australia Wide or $25.00AUD for Registered International Post.

Money Order (mail order)

We also accept money orders subject to clearance. If using this method please allow an additional 10 days for funds clearance prior to shipping, as orders will only be sent once funds are cleared in full. Please ensure you include with your payment, your name, delivery address, contact phone no., quantity, description or product code/s of item/s. Please include standard registered delivery fee of $8.40 fee Australia Wide or $25.00AUD for Registered International Post

Delivery

We use Registered, or Platinum Express Australia Post mail. If your order is not in stock, you will be notified by email with an expected delivery time. Standard Registered Australia Post costs $8.40 and delivery times vary depending on where you live in Australia but as a guide take approximately 2-3 days to most major metro destinations within Australia. Platinum Express post is overnight, registered to your door and costs $12.80.  These are current Australia Post postal charges and we do not charge any additional packaging or handling fees.  Free gift packaging is included with every order.

International Registered Delivery Flat Fee of $25.00

At present we only ship to: The United States, The United Kingdom and New Zealand. Please send us an email for a quote to ship to one of these destinations or to enquire about a destination not listed. All taxes, customs duties and any other expenses or duties to the destined country are to be paid for by the customer.

Returns

Every effort is made to accurately describe each item to avoid disappointment and ensure a pleasant shopping experience for you, our valued customer. If for some reason you are not entirely happy with your purchase, we will exchange, repair or refund the purchase at our discretion in the same method of payment less postage costs. The item must be returned in its original condition, with proof of purchase, within 7 days of despatching the item. We guarantee that your purchase leaves our premises brand new and is checked for any defects. We do not refund on items that have been accidentally damaged or for any one of the following reasons: 1. The locket has been opened too far as this will damage the hinge. 2. It has been pressed too hard in the centre and caused it to dent. 3. The item has been exposed to perfume, deodorants, hairspray, salt water, chemicals or abrasive materials. 4. Scratches and Dents. 5. Breakages or misuse. 6. We do not refund on engraved items or special orders. Returns will only be accepted by prior approval. Please email us and we will respond to you within 24 hours. Please email us and we will respond to you within 24 hours or if you need to speak to someone directly, please call us on 1300 LOCKET (562 538) between 9am and 5pm EST.

E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via the webpage.

Phone: 1300 LOCKET (562 538) or 0410 566 141